Privacy Policy

Last updated: January 2024

Introduction

frost-hawk is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Driving licence information for rental verification
• Payment details for transaction processing
• Communication records when you contact us
• Service preferences and booking history

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Process and fulfil vehicle bookings
• Verify identity and driving eligibility
• Process payments and prevent fraud
• Communicate about your bookings and enquiries
• Improve our services and website experience
• Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

• Contract performance: processing necessary to fulfil our rental agreement with you
• Legal obligation: processing required to comply with applicable laws
• Legitimate interests: processing for business purposes that do not override your rights
• Consent: where you have given explicit consent for specific processing activities

Data Sharing

We may share your information with:

• Insurance providers for coverage purposes
• Payment processors for transaction handling
• Professional advisors (legal, accounting) as necessary
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access protocols.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Booking records are typically retained for seven years in accordance with financial record-keeping requirements.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability for data you have provided
• Withdraw consent where processing is based on consent

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

Email: [email protected]
Address: Unit 14, Victoria Business Park, Trafford Road, Manchester M17 1PG

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.